Need a Ride?
Download & Book Your Ride Now!
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Sit Back, Relax, and
Enjoy the Ride
Fast, simple, and convenient transportation is always within reach.
Getting Started with MyCar is Quick and Easy
Just download the app from the App Store or Google Play, and in a few taps, you'll unlock fast, reliable transportation—right at your fingertips.
Plan Your Trip with Ease
Enter your pickup location and destination—our intuitive interface makes it simple. Whether you're commuting to work, meeting friends, or just running errands, MyCar gets you there reliably and comfortably.
Relax—We’ll Take It from Here
Once you confirm your ride, just sit back and relax. A professional MyCar driver is on the way. Track their arrival in real-time and enjoy a safe, smooth journey from start to finish.
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How to Book Your MyCar Ride
Booking a ride with MyCar is simple and straightforward. Just follow a few easy steps and your driver will be on the way.
Download & Register
Download MyCar Passenger. Open the app and sign up.
Enter Destination
Tap on the destination “Where To?” field and enter the event location.
Enter Promo Code
At checkout, enter the promo code (if any) in the “Have promo code?” field.
Confirm Booking
Review details and tap “Ride Now” to confirm. Driver details will appear once accepted.
Get Picked Up
Be ready at pickup 10-15 minutes early. Your MyCar driver is on the way!
Ride With MyCar
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Frequently Asked Questions
How to download the MyCar Passenger App?
How do I setup the pick-up and destination?
The pick-up address will be automatically filled in for you depending on your GPS indicating the:
pick-up point
drop-off point
If you would like to specify a pick-up point, simply:
Move the map so that the PIN is at your pick-up address; or
Tap on the pick-up address and enter your exact address
You may notice little yellow dots on your map. They are your guide to the exact pick-up or drop-off point.
Airports, shopping centers, train stations, and some tourist attractions may have multiple entrances. Choose the exact pick-up or drop-off point, and the driver will be there at the specific place. Once you get the right pick-up address, enter your drop-off address.
What is the difference between MyCar Economy, MyCar MPV, and MyCar Premium?
MyCar Economy automatically assigns the nearest vehicle, either a taxi or car, to you at an upfront fixed fare rate, allowing you to know your exact fares even before you book.
MyCar Economy, MyCar MPV Compact, and MyCar Premium are car segments under the MyCar Passenger application that allow passengers to book a chauffeured ride for a fee. Different car segments will be chosen based on the number of passengers and luggage. MyCar Passenger ensures only vehicles and drivers with the appropriate commercial licenses are allowed to register as MyCar Passenger service providers.
What payment methods can I use?
We support a wide range of cashless payment methods including:
a. Cash
b. Wallet
c. Credit
Once Payment is Done, it is Not Refundable.
How do I add additional stops?
Want to pick up someone along the way or send your loved one home first? Add an extra stop for your MyCar Passenger rides and get your total fare upfront in 4 easy steps!
Enter your pick-up and drop-off address and tap the +Add Stop button under the drop-off address.
Enter the address of the additional stop.
To remove an additional stop, just tap on the address and tap X beside the address. Remember to tap Done once you are done.
Tap Ride Now to make the booking.
Why isn't my booking accepted?
Ride-matching is subject to the supply of cars under your selected service in the area. During peak hours or bad weather conditions, high demand may result in fewer available cars or drivers who are already committed to other passengers.
We are constantly improving our service by directing drivers to areas with high demand and we seek your understanding.
How do I contact my driver?
You can call or message your driver through the app.
Call Driver
Tap the call icon button > Dialler opens, displaying the driver’s mobile number starting with +60 1XXXXXXX > Press the call button to call your driver. Remember, the call may be chargeable depending on your telco.
Message Driver
Tap the message icon button > Type your message and tap SEND
Being on the road and prioritizing safety, the response from your driver may not be so quick. Please give the driver a little bit more time.
How do I cancel my booking?
You may cancel your booking before the driver starts the job by tapping on Cancel Trip and entering the cancellation reason.
If your driver asks you to cancel the ride, you’re not obliged to do so. However, if you had to cancel because your driver asked you to do so, you may use the “Driver Asked to Cancel” cancellation reason.
If you had to cancel because your driver was not moving and was uncontactable, you may use the “Driver Was Uncontactable” cancellation reason.
How do I track my ride after a driver has been found?
You can use the map to identify the driver’s location in real time. When your driver is arriving, start making your way to the requested pick-up point and look out for the driver’s car. The driver’s car plate number and vehicle model are located just below the map. Give a friendly wave to the driver so they can identify you.
Can I use other MyCar Passenger services during my trip?
No, you can’t book another MyCar Passenger service during your trip. You must complete your current trip to book another trip.
What to do when safety is compromised?
Your safety is our utmost priority. That’s why we make it easy for you to contact emergency services or your loved ones in the event of distress with the SOS button.
If you require emergency assistance:
Contact 999
Use the track my ride function in your MyCar Passenger application to share details of your ride with your contact.
Contact MyCar Support Team: +60 19-421 6208
What to do in the event of an accident?
If you and your driver were in an accident, move to a safe area away from traffic.
Should you require emergency assistance, contact 999. You may also use the Share my Ride function in your MyCar Passenger app to share details of your ride with the police.
You may file a medical claim through:
your driver’s commercial motor insurance
MyCar
For inquiries on the claim, please contact: [email protected]
How do I give feedback for my ride?
We’d love to hear from you! Share with us anything under the sun; we want to improve.
Immediately after your trip, rate the driver’s service and add your thoughts.
We will use the star rating given to maintain a high standard of service that we can all be proud of. It also helps us keep track of passenger satisfaction and maintain high driver quality.
Currently, your rating of the driver is fixed after your submission and cannot be changed.
How do I report an issue with my ride?
You can contact us by General WhatsApp Hotline: +60 19-421 6208.
The case will be investigated by Admin in 14 working days.
How do claim left belongings in the driver's car?
Call the driver to return your belongings with the fare which has been agreed by both parties (the driver & passenger)
The driver can also return your belongings at our HQ in L1-12, PJ Midtown, Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor and you may come to our HQ for collection.
Please ensure to take a photo of the belongings and email it to the MyCar Support Team via email: [email protected] or via our General WhatsApp Hotline: +60 19-421 6208 to avoid any unwanted allegations, accusations, and misunderstandings.
